Refund policy

We offer a 30-day return window from the date your order is delivered.

Eligibility for Returns

To qualify for a return:

• Items must be unused, unworn, and in original packaging
• All tags (if applicable) must be intact
• Proof of purchase (order number or receipt) is required

Returns that do not meet these criteria may be rejected.

How to Start a Return

To initiate a return, contact us at viking@schtre.com with your order number and reason for return.

If your return is approved, we will provide instructions on how to send your item back.

Return Address:

8500 Valcour Avenue
St. Louis, MO 63123

Important: Items sent back without prior authorization will not be accepted.

Return Shipping Costs

Customer Responsibility: For returns due to change of mind, incorrect item ordered, or general dissatisfaction, the customer is responsible for return shipping costs.  Additionally, a 15% Restocking Fee will be incurred.

Our Responsibility: If the return is due to a defective, damaged, or incorrect item shipped, we will cover the return shipping cost.

We recommend using a trackable shipping method, as we are not responsible for lost or missing return shipments.

Damages, Defects, or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us within 7 days of delivery and include photos of the issue. We will resolve the issue promptly at no cost to you.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (food, plants, etc.)
• Custom or personalized products
• Personal care items (for hygiene reasons)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

If you’re unsure whether your item is eligible, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

To receive a different item, please:

1. Initiate a return for the original item
2. Place a new order once your return is approved

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method.  When applicable, the amount will be less the restock fee.
• Please allow up to 10 business days for processing after approval

Your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since approval, please contact us at viking@schtre.com.